Accessibility Statement

About this item

Accessibility Statement

Kesgrave Town Council is committed to ensuring its website and online content are accessible to everyone, including people with disabilities. This website has been designed and tested in line with the requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, the National Association of Local Councils (NALC), and the Suffolk Association of Local Councils (SALC).

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances and exemptions listed below.

We use structured headings, semantic HTML, ARIA labels, descriptive link text, and alternative text for images to ensure that all users—including those using assistive technologies—can access our information. Regular audits, both manual and automated, are carried out to confirm that we maintain AA compliance across all pages and document downloads.

We are also working proactively towards achieving full WCAG 2.2 AAA compliance. This ongoing programme includes improvements in areas such as:

• Enhanced contrast ratios and text readability.
• More detailed link and form labelling for screen readers.
• Accessible file structures for downloadable PDFs (including tagging, alt text, and logical reading order).
• Testing with multiple assistive technologies, including voice navigation and keyboard-only operation.

We will publish updates as each section of the website reaches AAA standard, including key areas such as Transparency and Governance, Community Information, and Forms and Interactive Features.

Non-Accessible Content & Exemptions

The content listed below is non-compliant with the accessibility regulations:

• Older PDF and office documents: Some older PDF documents (such as historical council minutes and archive attachments published before 23 September 2018) do not meet accessibility standards (e.g. they may not be structured so they are fully accessible to screen readers). Under Regulation 4(2)(a), PDFs and documents published before 23 September 2018 are exempt from these regulations unless they are essential to providing our current services.
• Newer documents: Any new PDFs or documents published by Kesgrave Town Council are prepared to meet WCAG 2.1 AA accessibility standards.

Feedback and Contact Information

If you experience any difficulty accessing information on this site, or require information in a different format (such as accessible PDF, large print, easy read, audio recording, or braille), please contact us:

Email: enquiry@kesgravetowncouncil.gov.uk
Telephone: 01473 625 179
Address: Ferguson Way, Kesgrave, Suffolk, IP5 2FZ

We aim to respond within five working days and will work with you to provide the information in an accessible format.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you have contacted us about an accessibility problem and you are not satisfied with how we have responded to your complaint, you can contact the Equality Advisory and Support Service (EASS):

• Website: www.equalityadvisoryservice.com
• Telephone: 0808 800 0082
• Textphone: 0808 800 0084

Preparation of this Accessibility Statement

This statement was prepared on 27 October 2025. It was last reviewed on 28 September 2026.

This website was tested and audited using automated accessibility testing tools and manual evaluations against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.