Digital Partner Transparency & Service Provider Information

About this item

Who are PTA Media Group?

PTA Media Group is the trading name of Paul Arnold, an independent digital and technology services provider specialising in websites, automation, and AI-powered tools for organisations. Paul brings expertise from various enterprise-level projects across multiple business sectors.

To ensure the highest standards of professional accountability and data security, Paul Arnold, trading as PTA Media Group is fully protected by comprehensive insurance, including Professional Indemnity, Cyber Security & Data Insurance, and Public Liability (PL).

Paul Arnold works with Kesgrave Town Council to design, host, manage, and continually improve the Council’s website and digital services, helping ensure information is clear, accessible, secure, and easy for residents to use.

You can find out more about PTA Media Group at ptamediagroup.com

What does Paul Arnold do for Kesgrave Town Council?

Provides ongoing digital, technical, and AI-related services to support the Council’s online presence and communications.

This work helps residents access information easily, supports Council operations, and provides a future-ready digital platform for new digital services.

Website design and development

Built the current Kesgrave Town Council website with a focus on usability, accessibility, and modern technical standards. The website is reviewed and updated on an ongoing basis in response to feedback and changing requirements.

• Clear and intuitive layouts
• Accessibility and readability
• Mobile, tablet, and desktop compatibility
• Improved navigation and content structure
• Modern technical and security standards

Website hosting and technical management

The Kesgrave Town Council website is hosted on a dedicated private server used exclusively for the Council.

• Improved performance and reliability
• Enhanced security and monitoring
• Regular backups and system updates
• A stable platform for future digital services

Ongoing support and maintenance

Provides ongoing support to help keep the website accurate, secure, and running smoothly.

• Day-to-day website updates and content changes
• Technical troubleshooting and issue resolution
• Performance monitoring and optimisation
• Advice on best practice for digital content and online services

AI and advanced digital services

AI-powered tools to support both residents and Council operations. These tools are designed to improve access to information and reduce manual administration, while retaining appropriate human oversight.

• AI-assisted website chat to help residents find approved information and FAQs quickly
• Meeting transcription to convert recorded meetings into written notes and searchable text
• Automated document generation, including agendas, minutes, summaries, and PDFs
• Automated publishing support for meeting documents and related content
• Content drafting support to improve clarity while maintaining Council approval

AI tools are carefully controlled and only use approved Council content where appropriate. They are intended to support officers and councillors and do not replace decision-making.

Digital communications and social media support

As part of the Council’s wider digital strategy, Paul Arnold may also support digital communications activity, subject to Council approval.

• Drafting and scheduling social media posts
• Supporting online announcements and local campaigns
• Improving consistency across the website and social channels

Why this page exists

From time to time, Paul Arnold may contact local organisations or businesses on behalf of Kesgrave Town Council to support community projects, such as awards, events, sponsorship opportunities, or local engagement activity.

This page provides a clear and official reference explaining the role of Paul Arnold and what services are delivered for the Council under the PTA Media Group banner.

Transparency and accountability

Paul Arnold works under the direction of Kesgrave Town Council and in line with agreed requirements. The Council remains responsible for final decisions, approvals, and published communications.